1. Agreement to Terms
By accessing or using Craftsman AI, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
2. Services Offered
Craftsman AI provides an AI-powered jewelry design platform that allows jewelry retailers, manufacturers, and designers to generate CAD-styled renders, manage customer approvals, and coordinate manufacturer quotes. The platform and its contents are subject to changes, updates, or discontinuation of certain features at our sole discretion.
3. User Accounts
To access certain features of the platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account password and for any activities or actions under your account.
4. Payments and Billing
Certain services on the platform are provided on a paid basis. All fees and billing structures are detailed in the Pricing section or agreed upon in writing. You agree to pay all charges incurred by your account at the prices in effect when such charges are incurred.
5. Refund & Cancellation Policy
At Craftsman AI, we strive to ensure a smooth and seamless billing experience. We understand that payment-related issues can occasionally occur.
7-Day Refund Policy for Payment Issues
If you experience any payment error, double billing, technical transaction issue, or unauthorized charge, you are eligible for a full refund. You must notify our support team within 7 days of the transaction date to claim a refund.
To initiate a refund request under these terms, please contact our support team at info@craftsmanai.app with your account details, transaction ID, and a brief description of the issue.
Once verified and approved, refunds will be processed and credited back to your original payment method within 5-7 business days.
6. Intellectual Property Rights
Unless otherwise indicated, the platform, including its source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics, is our proprietary property or is licensed to us, and is protected by copyright and trademark laws.
7. Limitation of Liability
In no event shall Craftsman AI, its directors, employees, or partners be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the platform.
8. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@craftsmanai.app.